HadesBet Casino Terms and Conditions
These Terms and Conditions set out the rules for using HadesBet. They explain the relationship between us and our users, and the standards we expect while you access our casino and sportsbook services. By registering or using the site you agree to follow the rules below; we ask that you read them carefully and contact support if anything is unclear.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your login details or allow others to use your account. If you suspect unauthorised access, notify us immediately via live chat or the support channels on the site. We may suspend or close accounts where we suspect fraud, abuse, or breach of these terms.
We require accurate and up-to-date personal details. You must inform us of any changes to your name, address, email or payment details. We reserve the right to restrict access, apply limits, or request documentation where we reasonably consider it necessary for security, verification or regulatory purposes.
Eligibility requirements
Only people who meet our eligibility rules may use HadesBet. You must be at least 18 years old and legally allowed to gamble in your country of residence. We may block registration from certain jurisdictions where access is prohibited. Creating more than one account, attempting to circumvent restrictions, or registering on behalf of someone else is not permitted.
Acceptable platform use
Use the platform in a lawful and fair manner. Prohibited activity includes but is not limited to:
- cheating, collusion, or use of bots and unauthorised software;
- money‑laundering, fraud, or attempting to circumvent payment controls;
- sharing or trading accounts, or facilitating banned players;
- abusive or harassing behaviour towards staff or other players.
We may apply technical or account restrictions, limit wins, or close accounts where we detect suspicious or abusive behaviour.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms which are published with each offer. Only one bonus may be active at a time unless stated otherwise. Wagering requirements, game contribution rates, maximum bet limits while a bonus is active, and time limits for completing bonus conditions will apply and are set out in promotion terms.
We reserve the right to refuse, reclaim or cancel bonuses where we suspect bonus abuse, irregular play, or false information. Any questions about a promotion should be raised before playing with bonus funds.
Deposits and withdrawals
Verification and checks
Before processing withdrawals we may require identity, address and payment method verification. We will not process cashouts until KYC checks are complete. Verification helps prevent fraud and complies with our legal obligations.
Limits and processing
Deposit and withdrawal limits may apply and vary by payment method and player status. Processing times depend on the chosen method; crypto and e‑wallets are typically faster while card and bank transfers may take longer. We do not control charges imposed by banks or external payment providers. Large withdrawals may be paid in instalments where permitted under our rules.
Dispute resolution
If you have a dispute, contact our support team in the first instance. We will investigate complaints promptly and aim to resolve most issues informally. If we cannot reach agreement, we will explain escalation options and any independent dispute mechanisms available under applicable law. During investigations we may temporarily restrict accounts to protect funds and preserve evidence.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated via the website or by email where we hold your contact details. Continued use of the site after changes have been published constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.