Get in Touch With Our Team
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying documents, managing deposits and withdrawals, or reporting a technical fault, advisers are ready to assist via live chat, email or phone. Contact us for account updates, bonus queries, to request responsible-gambling limits, or for secure document upload and verification, and we’ll respond promptly at any time across regions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email & live chat, replies within 1 hour) |
| General enquiries | [email protected] (email, replies within 24 hours) |
| Affiliate enquiries | [email protected] (email, partner manager replies within 48 hours) |
| Phone | +44 20 7946 0815 (calls and SMS, available during working hours) |
| Working hours | Mon-Fri, 09:00-18:00, local UK time |
Contact Us by Email
For detailed requests, account-related issues or situations requiring documents or explanations, please contact us by email. Use [email protected] and include a clear subject line, your account ID and up-to-date contact details. Providing concise information and attachments where relevant helps us process requests faster and prevents unnecessary delays. We aim to reply within 24-48 hours on business days.
Contact Form
Response Time
Our support team typically responds within one business day. Live chat queries are usually answered immediately during service hours, while email requests and document checks are handled within 24 hours. More complex cases, such as payment investigations or KYC reviews, may take longer depending on the issue and required verification, but we will keep you informed at every step.
Feedback
We welcome your feedback, suggestions and ideas to improve HadesBet. Please tell us about missing features, confusing pages or bugs, every comment is read by our team and used to refine the site, promotions and customer support. Your input helps us make the service clearer and more reliable for all players, so don’t hesitate to get in touch.