Welcome to HadesBet. This Privacy Policy explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We take user privacy seriously and set out below the types of data we handle when you register, deposit, play or contact us.
We collect several categories of information to operate the service, maintain account security and meet legal obligations. We only gather what is necessary for those purposes.
Personal data includes your name, date of birth, email address, postal address, telephone number and any identity documents provided for verification. We also store contact preferences and any communications you send to us.
Technical data covers IP address, device and browser details, operating system, cookie identifiers and site usage logs. This information helps us maintain the site, troubleshoot issues and improve performance.
Transactional data relates to deposits, withdrawals, payment method details, currency used, game and bet history and account balance activity. We also record interactions relevant to responsible gambling checks and dispute resolution.
We use information to provide and manage your account, process payments, verify identity, run responsible gambling checks and detect or prevent fraud. Data also enables us to handle disputes, comply with legal requirements and provide customer support. Where you consent, we may send marketing communications - you can withdraw consent at any time.
We protect data with industry-standard safeguards including HTTPS/TLS for data in transit and access controls for stored information. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. Staff receive training on data handling and security.
We retain personal information only as long as necessary to provide our services, comply with legal and regulatory obligations, and resolve any outstanding issues. Retention periods vary depending on the type of data and the purpose for processing.
We use cookies and similar technologies for site functionality, analytics and performance. Some cookies are essential for account operation; others enable analytics or personalise content. You can manage cookie preferences via your browser or account settings. Third-party services may also place cookies when you use our site.
You have the right to access, correct or request deletion of personal data held about you. You may also request restriction of processing or object to certain uses, and you can opt out of marketing at any time. We will verify identity before honouring requests to protect your account and others.
To exercise your rights, contact us at [email protected] or use your account settings where available. Please include information to help us identify your account. We aim to respond promptly and will let you know if further verification is required.
We share data with payment processors, game and platform providers, fraud prevention services and professional advisers as required to deliver the service. We may disclose information to comply with legal obligations or in response to lawful requests. Where third parties process data on our behalf, we require contractual safeguards to protect your information.
We may update this policy from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. If you have questions about our approach to privacy, contact [email protected].
For clarity, references to Hades Bet on this page mean the operator of the service and its systems responsible for processing your personal data.
