If you need help with account verification, responsible play or general enquiries, our authorised support centre is ready to assist. The team handles account-related queries, verification and technical concerns, plus general feedback, and will act fairly in your favour. Contact us via live chat, email or phone for a timely response; our customer-care organisation aims to resolve most queries quickly so you can get back to playing with confidence and clarity. We provide clear verification guidance and updates.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 24 hours) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00 available for account and billing queries) |
| Affiliate enquiries | [email protected] (response within 48 hours during business hours) |
| Phone | +44 20 3693 4821 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email is the preferred contact method for detailed requests, account issues or cases requiring documents. For fastest handling, please send your enquiry to [email protected] with a clear subject line, your full name and current contact details, plus any relevant account or case numbers. Supplying up-to-date information helps us avoid delays and resolve matters more quickly.
Our support team aims to respond promptly. Most enquiries are answered within one business day; simple requests often receive a reply within a few hours. Complex cases, such as account investigations, verification or payment disputes, may take longer to resolve depending on their nature and the checks required. We’ll keep you updated and work to resolve every issue as quickly as possible.
We’d love to hear from you - share feedback, suggestions or ideas to help us improve the site. Every message is read by our team and used to refine promotions, payments and the overall experience. Please tell us what works, what doesn’t or what you’d like to see next; your input directly shapes future updates and improvements.
